Admissions FAQs

The admissions process begins with an initial inquiry and a confidential conversation with the Director of Admissions & Clinical Services. This first step is designed to better understand the individual’s current situation, treatment history, support needs, goals, outpatient providers, and level of readiness for a structured residential environment.

Following this initial conversation, the Director of Admissions & Clinical Services will determine whether Wild Acre may be an appropriate fit. Regardless of fit, every inquiry receives direct follow-up, and families, individuals, and referral sources will always hear back with guidance, recommendations, or next steps.

If it appears that Wild Acre may be a good match, the next step involves gathering additional clinical information for review, including collaboration with current outpatient providers and referral sources when applicable. This may include a clinical review of records, coordination with the treatment team, and discussion of appropriate placement recommendations and transition planning.

If Wild Acre does not appear to be the right fit, we will still provide feedback and, when possible, offer recommendations for more appropriate levels of care or alternative resources.

No. Families do not need to know which program, residence, or level of care is the right fit before reaching out.

Wild Acre offers a continuum of support, including residential support, transitional living, supportive apartments, case management, and home care services. Our team evaluates each person’s needs and recommends the care option that may offer the right balance of structure, support, and independence.

Families are not expected to choose a specific house or placement on their own.

No. Wild Acre is a private-pay program and does not bill or accept insurance.

Wild Acre is a supported living and residential services program rather than a diagnostic or outpatient treatment program. Residents receive clinical case management, residential support, and care coordination while maintaining an outpatient treatment team for psychotherapy and psychiatric pharmacological care. Because Wild Acre does not provide diagnostic evaluations or the type of clinical treatment services typically required for insurance reimbursement, services are offered on a private-pay basis.

Families are welcome to explore whether any portion of services may be eligible for reimbursement through out-of-network benefits or other resources; however, Wild Acre does not submit claims to insurance companies or guarantee reimbursement.

Placement recommendations are made through a comprehensive clinical assessment conducted by Wild Acre's admissions and clinical team. Recommendations are based on each individual's current clinical presentation, support needs, level of functioning, treatment history, daily living skills, medication support needs, outpatient treatment relationships, personal goals, and readiness for greater independence.

When a residential or transitional setting is recommended, Wild Acre determines the placement that is the best overall fit for the individual. In addition to clinical needs, the team carefully considers the current therapeutic milieu within each residence, including the age range, diagnoses, functioning levels, and interpersonal dynamics of current residents. Creating a supportive and compatible living environment is an important part of promoting each resident's success.

The placement process is designed to ensure that individuals are matched with the level of care and residential environment best suited to their needs, rather than asking families to determine the most appropriate program or residence on their own. As needs evolve over time, some residents may transition internally to another Wild Acre program when clinically appropriate.

Yes. Every Wild Acre resident has an outpatient treatment team. For individuals who already have established providers, Wild Acre collaborates closely with those clinicians to support continuity of care. If a resident does not have an outpatient team upon admission, Wild Acre assists in establishing the appropriate outpatient providers.

Wild Acre works collaboratively with outpatient psychiatrists, therapists, case managers, hospitals, and referral professionals to support coordinated care, treatment alignment, and transition planning.

Wild Acre provides clinical case management, behavioral support, and residential support. Individual psychotherapy and psychiatric pharmacological treatment are provided by each resident's outpatient treatment team and are not services offered within the residential program.

Family communication and involvement may be part of care when appropriate. Wild Acre works with families to understand the individual's history, support needs, goals, and larger care context.

Depending on the program and situation, family support may include collaboration with the clinical team during treatment planning, family meetings, liaison support, and updates related to progress, transition planning, or next steps.

Families can expect to receive a weekly update from the clinical team regarding their loved one's progress. If the resident and family prefer, these updates can be provided through a scheduled phone call or Zoom meeting rather than by email. Whenever appropriate, Wild Acre encourages residents to participate in family updates and meetings to promote transparency, collaboration, and independence.

Family meetings and ongoing communication are available across all of Wild Acre's residential programs, with the frequency and format tailored to each resident's goals, preferences, and clinical needs.

Wild Acre is not an acute inpatient psychiatric hospital, locked treatment setting, crisis stabilization unit, detoxification program, or medical facility. The program is designed for adults who can safely participate in a structured, community-based residential environment with the appropriate level of support.

Wild Acre provides clinical case management, behavioral support, daily structure, residential and community-based coaching, and care coordination. Individual psychotherapy and psychiatric medication management remain outpatient-based and are coordinated with each resident's existing treatment providers.

While our residential programs are staffed 24 hours a day, 7 days a week, staff are not medical providers and the program is not designed to manage acute medical needs, provide detoxification services, or respond to high-acuity psychiatric crises. We do not provide interventions such as constant observation or frequent safety checks (e.g., 15-minute checks), and we are not an appropriate setting for individuals requiring locked containment or a higher level of psychiatric or medical care.

Our admissions team carefully evaluates each referral to ensure that Wild Acre is the appropriate level of care and can safely meet an individual's needs.